We're based in the Cocos Keeling Islands (3500 kms west of Australia in the middle of the Indian Ocean) and reliability of our machines is our number one requirement. We chose Kubota and Supergroups after a lot of investigation and we couldn’t be happier - we’ve had an extremely good experience with the Supergroups team.Because of our remote location we need reliable machines, strong spare parts, and an experienced service team and the Supergroups team put together an extremely comprehensive set of service kits and spare parts that we shipped to the islands along with the machines.The team are super knowledgeable, easy to work with, and fast to respond. From sales, to servicing, to spare parts, and accounts, the whole team are Pros.Here are our machines on the way from Melbourne to the port of Fremantle for shipping to Cocos.
A special thanks to Bernie for going above and beyond after hours to get my machine tracking again! With his expert guidance I was back on the go. Richard has been exceptional in sales making my second purchase effortless. Everyone I have had dealings with has had great customer service with no problem to difficult to manage. Thanks again Super GroupsJoeyBaw Baw Excavator Hire .
We have purchased a dozen machines from Super Groups in the past few years. We also have all the machines serviced at Super Groups. Their service and workmanship has been consistently outstanding. The machines are great and the team has always been friendly and helpful. We are happy customers and we cannot recommend them more.
Update: Well gee this business really did well when it came to follow up customer service. So happy the glitch was resolved in terms of booking. Got my machine back to me quick and service was perfect. Thank you much! I am so glad the business took responsibility and took care of our needs. It is very very much appreciated. Happy to go back again and again. More power to you and your team!!!!